Programs

AquaMessenger

You may be able to receive free AquaAlert emails from the City’s AquaMessenger system when your monthly water use exceeds a preset level. The service is available to Georgetown water system customers where the automatic meter reading system is providing daily meter reads. Daily meter reads are not available for all customers. You can check the availability of AquaAlerts in your area by requesting AquaAlerts online here, or by contacting Customer Care at 512-930-3640.

Penalty Waiver Application

A customer who is disabled, or who is 60 years of age or older, may request, in writing, a standing waiver of the late penalty, for utility payments made after the due date. The customer’s disabled status must be verified by an Award Letter from the Social Security Administration. This waiver applies only to the account holder or their spouse.

If you are eligible for this benefit and would like more information on how to make this change to your account, please contact the Utility Office.

To download a Penalty Waiver Application, please visit our forms section.

Low Income Rate Assistance

A residential low-income discount of 20 percent is available to customers who can provide proof of participation in the Medicaid program by a permanent resident in the household. The discount applies to the water base rate and the wastewater fixed rate only.

Confidentialty Request

You can now request that personal information contained in our utility records not be released to unauthorized persons. The Texas Legislature enacted a bill allowing publicly-owned utilities to give their customers the option of making the customer’s address, telephone number, personal identification, and billing and usage information, confidential. The City must still provide this information to certain individuals or agencies. Contact the Utility Office for more information on the Open Records Act.

To download a Confidentiality Request, please visit our forms section.

Garbage Suspension

For our customers that close up their homes and live elsewhere for 3 or more consecutive months out of the year, we have a program that allows the suspension of garbage service and its charges for the time period that you are gone. Garbage service may only be suspended for 6 months out of each calendar year. Participating customers must remember that this suspends garbage and recycling service during this time period, so any housekeeping services or yard services that may be employed during your absence may not use the service. Garbage may only be suspended for 6 months of each calendar year.

To download the application, visit our forms section.